Refund and Cancellation Policy

Our courses run as small, capped live batches. When you enrol, we reserve a seat in your batch for you and hold it against the limited number available. For this reason, course fees are non-refundable once your enrolment is confirmed, and this applies however far in advance of the batch you cancel.

If you are unable to attend, you have two options instead. Requested more than 7 days before your batch starts, you can transfer your seat to another person at no extra cost. Requested within 7 days of your batch start date, or after the batch has begun, you can still transfer your seat or postpone your enrolment to a later batch of the same course, but this attracts a postponement fee that varies by course.

To arrange either option, contact us through the Contact form with your enrolment details (and, for a transfer, the details of the person taking your place). We will confirm whether a fee applies and the amount before going ahead.

For any seat transfer or postponement request, please contact our customer service team through the Contact form. Please include your order or enrolment details so we can assist you quickly.