UserTesting is a human-insight platform for video-based user sessions, surveys and prototype testing: NPS, live chat, secure prototype hosting, and AI-assisted analysis (automatic transcription, sentiment tagging, theme detection).
No public list pricing: quote-based, scaling with plan tier (Essentials/Advanced/Ultimate), participant sourcing and session complexity. Annual contracts typically $12,000-$113,000+/year (median ~$40,000); SMB average ~$36,000, Enterprise average ~$148,000. Billed on seats plus separate participant panel credits.
Larger organizations needing enterprise-scale video-based user research with a large, professionally-managed participant panel and heavy AI-assisted analysis.
This is priced and positioned for enterprise budgets, not self-serve small-team use. For smaller teams or tighter budgets, a tool like Maze, Lyssna or UserBit is a more realistic starting point.
Human insight platform for customer experience research.
