Lookback is a live user-research and video-session platform: remote observation, session recording/transcription, session highlighting, timestamped comments, and integrations with recruitment platforms, billed only annually.
Freelance: $299/year. Team: $1,782/year. Insights Hub: $4,122/year. All plans are annual-only (no monthly billing), with sessions metered in packages of 10 and 1-30 included panel participants depending on tier.
Research teams doing live, moderated user interviews who want real-time observation and collaborative annotation, not merely async unmoderated testing.
No monthly billing option exists: budget for a full annual commitment upfront rather than expecting to trial month-to-month before scaling usage.
