A beginner-friendly explainer covering what chatbots are, why they matter for products, and the basics of building one.
A plain-language entry point into conversational design without assuming prior knowledge.
Designers asked to work on a chatbot or voice flow for the first time.
Free article, roughly a 10-minute read.
A beginner's guide to chatbots — what they are, why they matter, and how to build one.
