The problem
When a fragile shipment arrives broken, nobody can say where it happened, so sellers, couriers and buyers argue over who pays. Sensors and handover logs exist in large logistics operations but rarely reach smaller shippers.
Design a tracking experience that shows how a fragile parcel was handled at each step and makes disputes easier to settle.
Success criteria
A seller can see the handling history and file a claim with evidence in under 3 minutes.
Platform
Multi-platform


