The problem
Families dealing with the sudden loss of a relative often face a maze of paperwork just to access bank deposits left behind. Banks require extensive documentation, multiple branch visits, and strict succession certificates that delay financial relief when grieving survivors need it most.
This friction stems from rigid risk policies and fragmented branch processes designed to prevent fraud rather than help customers. Because each bank interprets RBI guidelines differently, heirs are stuck running between legal offices and bank counters with little digital recourse or status transparency.
Success criteria
The design reduces the number of physical branch visits required and provides clear visibility into claim verification stages.
Platform
Mobile app


