@vhema310119
Senior Executive
Results-driven professional with 2.8 years of experience, seeking to leverage expertise in process optimization, team management, and stakeholder engagement as a Senior Executive. Committed to delivering operational excellence, enhancing customer satisfaction, and driving business growth through innovative solutions and strategic problem-solving.
Senior Executive
First Source
2024 - Present
Handle and manage day-to-day process operations, ensuring all tasks are completed within defined timelines and quality standards. Serve as the first point of contact for customer queries or escalations.
Success Coach
NXT Wave
2024 - Present
Act as the primary point of contact for sellers or partners, helping them navigate the platform and leverage tools effectively. Monitor key performance indicators like sales growth and operational metrics.
Senior Executive
Tech Mahindra
2023 - Present
Monitor and manage day-to-day operations within the MU process, ensuring timely resolution of issues and adherence to SLAs. Provide regular reports to stakeholders and suggest actionable insights for growth.
Senior Executive
Concentrix Daksh Services Private Limited
2022 - Present
Handle complex customer queries related to ride issues, payments, cancellations, and refunds. Identify bottlenecks in the current process and suggest improvements.
Customer Service Representative
Concentrix Daksh Services Private Limited
2021 - Present
Respond to customer queries via chat, email, or phone, ensuring timely and accurate resolutions. Handle customer complaints related to rides, payments, accounts, cancellations, refunds, or app issues.
Senior Executive
First Source
2024 - Present
Handle and manage day-to-day process operations, ensuring all tasks are completed within defined timelines and quality standards. Serve as the first point of contact for customer queries or escalations.
Success Coach
NXT Wave
2024 - Present
Act as the primary point of contact for sellers or partners, helping them navigate the platform and leverage tools and resources effectively. Monitor key performance indicators like sales growth and operational metrics.
Senior Executive
Tech Mahindra
2023 - Present
Monitor and manage day-to-day operations within the MU process, ensuring timely resolution of issues and adherence to SLAs. Provide regular reports to stakeholders and suggest actionable insights for growth.
Senior Executive
Concentrix Daksh Services Private Limited
2022 - Present
Handle complex customer queries related to ride issues, payments, cancellations, refunds, etc. Identify bottlenecks in the current process and suggest improvements.
Customer Service Representative
Concentrix Daksh Services Private Limited
2021 - Present
Respond to customer queries via chat, email, or phone, ensuring timely and accurate resolutions. Handle customer complaints related to rides, payments, accounts, cancellations, refunds, or app issues.
Intermediate
Cipla junior college
2019 - 2021
I have studied in this college inter (mpc)
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