Akshay Kumar Katumala

@iamakstark3

UI/UX Designer

About

I aim to build a successful career in UX/UI design by continuously improving my design skills and understanding users and their needs. My goal is to create simple, intuitive, and meaningful experiences for every user.

Experience

Customer Support Associate

Amazon

2026 - 2026

Resolved 50+ customer issues per week through effective troubleshooting, problem-solving, and customer-focused communication. Handled 100+ customer queries daily while managing high-volume interactions and delivering timely resolutions. Managed high-volume contact flows across customer interaction

Education

B.Tech - Mechanical Engineering

Ramachandra College of Engineering

2015 - 2019

Completed my Bachelor’s in Mechanical Engineering, developing strong analytical, problem-solving, and structured thinking skills. Applied these skills to understand complex problems, evaluate solutions, and approach challenges with a user- and solution-focused mindset.

Skills

Design ThinkingUser researchUser interviewsPersona DevelopmentAffinity MappingInformation ArchitectureUser FlowsUser Interface DesignWireframingPrototypingInteraction DesignVisual DesignDesign SystemsUsability TestingPrimary researchSecondary researchUser personasEmpathy mappingBrainstormingUser journey mappingSite mapsWireframesHeuristic evaluationCommunication skillsInterpersonal skillsSelf motivationTeam playerTime managementFlexibilityProfessional attitudeDedication

Projects

Caller Shield App | A UI/UX Case study

Caller Shield App is designed to give users end-to-end control over their communication by helping them identify, manage, and report unwanted contacts. It brings essential safety tools together to create a more secure calling and messaging experience.

View project →

Tools

FigmaFigjamAdobe XDSketch

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